We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Please fill out the returns form, and make sure that the returns form is enclosed with your goods - no form may result in your return not being processed. If you have forgotten to include your returns form, please contact us at FDV1.MANAGEMENT@gmail.COM.

Please note that returns will need to be sent to the following address:
Fumi Returns, Westacott Road, Barnstaple, EX32 8AW, GB

You can always contact us for any return question at FDV1.MANAGEMENT@gmail.COM. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please note that for hygiene reasons, we are unable to accept returns of underwear.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Make sure all returned items are well packaged and secured, so they are not damaged in transit on the way back to us.

Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed. If you have forgotten to include your returns form, please contact Customer Service.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at FDV1.MANAGEMENT@gmail.COM.